The Pet Hospitals- Downtown at 660 Jefferson Avenue in Memphis, Tennessee

Customer Reviews about The Pet Hospitals- Downtown

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  My 6 month old puppy did not get walked for 5 hours, they forgot to feed her a meal during boarding, and they shorted her food at other meals. I even made it easy for them by providing bags of food with days and meal times. When asked how these things happened, they responded callously with no explanation. When this happened it hit me that she had never been tired after any time at daycare at the Pet Hospitals, and almost always peed upon seeing me. She has never had an excitability peeing issue at home after a long day of work or at any other facility. More frightening, directly prior to boarding she had swallowed some candles. We asked them to monitor her closely to make sure her digestive tract didn't get obstructed. If she wasn't walked or fed, how closely could they have been monitoring her? Luckily there was no issue this particular time. When I dropped her off, they quoted me for extra playtime and walks. When she was picked up, they informed me they didn't do that on weekends. That's fine if they don't, but if I had known that I would have gone somewhere else. I complained and spoke to a Manager who helped to fully vet out the issue, and I received a full refund. The Manager said he could make a special note for my dog, and asked what he could do for me to not leave a poor review. I informed him my dog did not need special care, she only needed to actually be fed and walked, what I consider to be the bare minimum of animal care. I was later called by the Owner who personally apologized and stated that they would be making some changes. I believe after the incident the situation was handled properly and fairly. Their response helped to assure me this was not the level of care they strive to achieve. My intent of leaving a poor review is that there is some visibility and accountability of them to actually make a process change. I will not be returning soon, but I may reconsider in the future.
  September 27, 2017

  by Matt Marrapode
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  My 10 year old German Shepherd decided to injure his leg on a Saturday afternoon. He wasn't weight bearing and I was terrified. The Pet Hospital was the only place open and I couldn't be more thankful for that. I called and they got me in right away. As I was trying to get my dog out of the car a staff member came out and offered to assist. It only got better from there. I was put with Dr. Heartsill and the only thing I can say is, amazing. She's thorough, thoughtful, warm, funny, and just a pleasure to be around. She put myself and my dog at ease and made a very stressful situation enjoyable. After that visit, I decided to switch vets, it made that big of an impact on me. If you're new to the area, or just want a new vet, there's not enough thumbs up I can give this place.
  March 21, 2017

  by Milos Mikic

Opening hours Closed now

Today: 07:00 am — 06:00 pm

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About The Pet Hospitals- Downtown in Memphis